IMPAcT Workshop:

Improving healthcare through service design and patient empowerment technologies

Location: Room 21: Time: 1:30pm – 5:00pm


1:30pm – 2:00pm: Welcome and introductions

2:00pm – 2:30pm: Introduction to the workshop goals

2:30pm – 3:00pm: A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise: A Finnish Case Study

3:00pm – 3:30pm:  Coffee break

3:30pm – 4:00pm:  The ‘Self’ as Barrier for Self-Management Technologies in Healthcare?

4:00pm – 4:30pm: Patient Acceptance of Blood Pressure Self-Measurement Equipment using Context-Aware Patient Guidance

4:30pm – 5pm: Opportunities for Oral Health Monitoring Technologies Beyond the Dental Clinic

5pm:    Closing



An Innovative Structured Technology-Based Therapy to Prevent Post Intensive Care Syndrome
Mona M. El-Hady and Samaa M. Shohieb

Transforming into a Proactive Organization and the 4 Types of Personal Data Challenges that Arise: A Finnish Case Study
Casandra Grundstrom, Maria Karampela 

The ‘Self’ as Barrier for Self-Management Technologies in Healthcare?
Bert Vandenberghe, Jasper Vanhoof, Roos Voorend, David Geerts and Fabienne Dobbels 

Patient Acceptance of Blood Pressure Self-Measurement Equipment using Context-Aware Patient Guidance
Camilla Lindahl, Stefan Wagner, Niels Uldbjerg, Jacob M. Schlütter, Olav W. Bertelsen and Puk Sandager 

Opportunity for Dietary Intervention in the Treatment of Depression
Patricia Pei-yi Kuo 

Opportunities for Oral Health Monitoring Technologies Beyond the Dental Clinic
Adele Parsons, Chia-Fang Chung, Sean Munson, Eric Seibel and Molly Donohue



Service design can provide tools for addressing challenges related to adoption of pervasive health technologies. In this workshop, we will connect people interested in design methods and approaches which address the specific needs of digitalization of healthcare, and possibilities of patient empowerment.

Scope and Topics

Digitalization of healthcare creates opportunities for services which allow patients to have a stronger role in their care. For example, shared decision-making tools can empower patients in care related decisions, sensor devices can help patients in building self-awareness of their health, and digital platforms provide new ways for patients to communicate with their peers and care professionals. Service design offers tools for harnessing these new digital enablers for patient empowerment through understanding ecosystems, user journeys and value co-creation models needed for successful implementation and adoption in context of care.

The motivation of the workshop is to connect people who have an interest in creating knowledge and tools addressing specific needs of designing services addressing the issues related to digitalization of services in healthcare context. In current service design methods, there is a gap in addressing digital nature of the service, for example interoperability, usability, security, personalization of the service pathway. In addition, there is need for addressing the specific characteristics of healthcare context in service design guidelines and approaches, such as designing for patient empowerment, health-behavior change or self-management of chronic diseases. This workshop aims at creating new knowledge on how service design methods, tools and approaches can help in addressing digitalization in healthcare.

The workshop welcome papers on:

  • Tailored technologies and services for person/patient empowerment, from prevention to treatment.
  • Caregiver-Patient collaboration frameworks for decision making.
  • Specific approaches to tackle interoperability, usability, security, in the personalization of the clinical service pathway.
  • Experiences of clinical pathway transformation driven by pervasive technologies.
  • Cases of use of pervasive and social technologies for disease support.
  • Description and application of service design methodologies in healthcare.
  • Prospective studies on the potential of pervasive technologies as agent of change in traditional healthcare systems.

Paper Submissions

We invite both short (up to 4 pages) and long papers (up to 10 pages). The materials presented in the papers should not be published or under submission elsewhere. All submissions will be reviewed by the Program Committee and external experts to reach a decision on acceptance. In some cases, the Program Committee may decide to conditionally accept a paper to allow the authors to update their submission based on the committee’s feedback.

Proceedings will be published in the ACM Digital Library. Submissions must adhere to the double-column ACM format using SIGCHI template. Proceeding templates must be used for preparing the submissions (Word and LaTeX templates are available at Please follow the instructions available at

Selected papers will be invited to submit an extended version to the Electronic Jounal for Information Systems Evaluation.

Your paper must be submitted in PDF format to impactworkshop[at]gmail[dot]com.

Updated information on the workshop is available at IMPAcT Workshop website (

Important Dates

  • March 30th, 2018: Deadline for paper submissions to Workshop
  • April 15th, 2018: Workshop paper notification
  • April 22nd, 2018: Deadline for Camera ready submission
  • May 21st, 2018: Workshop day

Workshop Organizers

Ana M. Bernardos, Information Processing and Telecommunications Center, Universidad Politécnica de Madrid, Spain.

Minna Isomursu, IT-University of Copenhagen, Denmark.

Sanna Marttila, IT-University of Copenhagen, Denmark.


Programme Committee

Gert-Jan de Vries, Philips Research, Eindhoven, The Netherlands.

Elisabetta Farella, Fondazione Bruno Kessler, Trento, Italy.

Eduardo Cañada, Hospital Universitario Infanta Sofía, Madrid, Spain.

Erik Grönvall, IT University of Copenhagen, Denmark.

Alberto Olmo, Universidad de Sevilla, Spain

Jelena Mirkovic, Oslo University Hospital HF Division of Medicine, Norway.

Luis Luque, Salumedia, Seville, Spain.

José R. Casar, IPTC, Universidad Politécnica de Madrid, Spain.

Tomas Sokoler, IT University of Copenhagen, Denmark.